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Thank you for choosing WYBOT. We are committed to providing reliable, high-quality pool cleaning products and excellent customer support. The following policy explains your warranty coverage, our return/refund process, and how to obtain service.
1. 30-Day Satisfaction Guarantee (Returns & Refunds)
WYBOT offers a 30-day money-back guarantee for all products purchased directly from WYBOT or an authorized WYBOT reseller.
If you are not fully satisfied with your purchase for any reason, you may request a return within 30 days of the original purchase date.
Return Requirements
To qualify for a refund:
· The return must be initiated within 30 days
· The product must be undamaged
· All original accessories must be included
· The product must be returned in its original packaging
· The return must follow WYBOT’s provided RMA instructions
Return Shipping
· The customer is responsible for return shipping costs.
Refund Timeline
Once the returned product arrives at our facility and passes inspection, WYBOT will issue the refund within 5 business days to the original payment method.
Please note: Shipping charges are non-refundable.
To start a return, please contact WYBOT Support (see Section 9).
2. WYBOT Limited Warranty
WYBOT products are backed by a Limited Warranty that covers defects in materials and workmanship under normal, intended use.
Warranty Periods
|
Product Type |
Warranty Duration |
|
Robotic Pool Cleaners |
12–24 months (varies by model) |
|
Filters, Brushes, Routine Maintenance Parts |
Covered only for defects upon delivery |
|
Consumable or Wear Parts |
Not covered except Out of Box defects |
WYBOT provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
This limited warranty in no way affects a potential statutory warranty provided by law.
| Item | Warranty Period (Months) |
|---|---|
| Osprey 200 | 12 months |
| Osprey 200 max | 12 months |
| Osprey 300 | 12 months |
| Osprey 300 pro | 12 months |
| Osprey 300 II | 12 months |
| WYBOT F1 | 12 months |
| WYBOT A1 | 12 months |
| Osprey 700 | 24 months |
| Osprey 700 pro | 24 months |
| Osprey 700 max | 24 months |
| WYBOT C1 | 24 months |
| WYBOT C1 pro | 24 months |
| WYBOT C1 max | 24 months |
| WYBOT C2 | 24 months |
| WYBOT C2 Vision | 24 months |
| Osprey 1000 | 24 months |
| WYBOT S1 | 24 months |
| WYBOT S2 | 24 months |
| WYBOT S2 Pro | 24 months |
| WYBOT S2 Solar | 24 months |
| WYBOT S2 Solar Vision | 24 months |
| WYBOT L1 | 24 months |
| WYBOT M1 | 24 months |
| WYBOT M2 | 24 months |
| WYBOT M1 Ultra | 24 months |
| Grampus 400 | 24 months |
| Grampus 800 | 24 months |
| Grampus 1300 | 24 months |
| Hyson 100 | 12 months |
| Hyson 100P | 12 months |
3. What the Warranty Covers
WYBOT will repair or replace a product or component that experiences a defect in materials or workmanship during the warranty period. Covered defects include:
· Motor or pump failure due to manufacturing defect
· Internal electronics or PCB failure not caused by water ingress
· Charging system defects
· Battery defects (within battery warranty period)
WYBOT may use new, refurbished, or service-equivalent parts or replacement units when fulfilling warranty service.
4. What the Warranty Does Not Cover
This warranty does not cover damage or failures caused by:
Improper Use
· Operating the robot outside recommended conditions
· Running the robot outside of water
· Failure to follow user manual instructions
Water Damage
· Opening the robot or exposing internal components
· Failing to seal covers, caps, or charging ports
· Using the robot after visible case cracks or damage
Normal Wear and Tear
· Brushes, wheels, filters, rollers
· Cosmetic scratches, fading, discoloration
Unauthorized Service
· Third-party repairs or modifications
· Use of non-WYBOT parts or accessories
Environmental Factors
· Chemical imbalance in pool water
· Corrosion due to improper cleaning or maintenance
· Impact damage, crushing, lightning, or electrical surges
Other Exclusions
· Serial number removed or altered
· Products purchased from unauthorized sellers
· Loss or theft
5. Warranty Remedies
If a valid warranty claim is approved, WYBOT will, at its discretion:
1. Repair the product using new or refurbished parts
2. Replace the product with a new or refurbished equivalent
3. Refund the purchase price (if repair/replacement is not feasible as determined by WYBOT repair center or authorized provider)
Replaced units or parts become the property of WYBOT.
6. Customer Responsibilities
To obtain warranty service, the customer must:
· Provide valid proof of purchase
· Provide the serial number (if applicable)
· Follow troubleshooting steps requested by WYBOT support
· Return the product to WYBOT’s service center when instructed
· Package the product safely (preferably in original packaging)
Shipping for Warranty Claims
· Customer pays inbound shipping for evaluation
· WYBOT covers outbound shipping for approved warranty repairs or replacements
7. Non-Transferability
This warranty applies only to the original purchaser and is non-transferable, unless required by local law.
8. Geographic Scope
This warranty applies to WYBOT products sold and used within the United States.
If you purchased your product outside the U.S., please contact your local WYBOT distributor for regional coverage.
9. How to Get Support or Start a Claim
If you need assistance, please contact WYBOT Customer Support:
�� Email: support@wybotpool.com
�� Phone: 866-777-6655
�� Hours: Monday–Friday, 9:00 AM – 5:00 PM PST
Please include:
· Your full name
· Order number
· Product model and serial number
· Description of the issue
· Photos or video (if applicable)
We typically respond within 1–2 business days, and faster during peak season.
10. Limitation of Liability
To the fullest extent permitted by law:
· WYBOT is not liable for incidental or consequential damages, including loss of water, labor costs, or pool downtime.
· WYBOT’s maximum liability is limited to the price of the product.
· This warranty provides specific legal rights; additional rights may vary by state.
11. Changes to This Policy
WYBOT may update or modify this warranty and refund policy at any time. Customers are covered under the policy in place at the time of purchase.