I had an unusual problem, which I won't go into here. But the service rep, identified as Cindy in her emails, was incredible. She understood my problem and worked tirelessly over a few week period to resolve the issue. Ultimately, I got a working robot, and my pool is now clean. She restored my faith in WYBOT and I would recommend this company to anyone. The pool cleaner is the best I have used, and the customer service is second to none. Thanks again to Cindy whose assistance and professionalism was above and beyond.