Your trust is very important to Wybotics Co., Ltd. (formerly known as Tianjin Wangyuan EPT Co. Ltd.) (hereinafter referred to as the “Company”, “we” or “us”), we value the importance of your ‘personal data’ and ‘personal information’ (hereinafter referred to as “personal data”).
This privacy policy determines the characteristics of the processing of customer’s (hereinafter referred to as “customer” or “you”) personal data by Company as part of customer’s purchase and use of our service and products (the “Policy”). You should read this policy carefully before using any of our products or services, in particular the terms underlined in bold or bold.
If you have any questions, comments or suggestions regarding the contents of this Policy, you may contact us through the contact information provided in in Part 8. below.
Part I. Controller of your personal data
The controller of the processing of your personal data detailed in this Policy is Wybotics Co., Ltd, having its registered office at No. 30. Zhongnan 4th Street, West Zone, TEDA, Tianjin, China, tel. +86 22 66550576, sales@wyindustry.com .
The Company has appointed a representative in the European Union, that you may contact using the following information: WYBOTICS Europe, 136 rue de la Ronze, 69440 Taluyers, +33 4 72 49 17 97.
Part 2. Purposes and legal bases for the processing of your personal data
The Company processes your personal data for the following purposes:
- providing you with the products and services you have purchased in accordance with the applicable user manual and any applicable terms and conditions. The legal basis for this processing is the performance of the agreement entered into between the Company and you;
- Invoicing purposes. The legal basis for this processing is the performance of the agreement entered into between the Company and you.
- Providing you [with personalized user experience, ]. The legal basis for this processing is your consent.Training and improving our products and related software (including the Wybot M2’s recognition of floor dirt and cleaning efficiency). Information (including your device information, click-through information, log information) may be collected by our products through identifiers and related technologies when you use our products, and stored. The legal basis for this processing is your consent.
- Opening and managing your account to give you access to our App. The legal basis for this processing is the performance of the terms of use you have entered with the Company.
- Provide you information on the weather when you use our App to operate the M2. The legal basis for this processing is []
- Collect and transfer your personal data to the third-parties that have provided the SDK to allow you to log in with such third-parties account. The legal basis for this processing is your consent.
- Receive and process your pictures and video reports you send us to report problems with the products you have purchased from us. The legal basis for this processing is the performance of the agreement entered into between the Company and you.
- providing you support and assistance services. The legal basis for this processing is the Company’s legitimate interest to assist you and allow you to use our products.
- managing and answering to your requests relating to your privacy rights. The legal basis applicable for this processing is the Company’s legal obligation to answer to your personal data requests.
- Managing complaints, pre-litigation out-of-court settlements and, where applicable, litigation. The legal basis for this processing is the Company’s legitimate interest in defending its interests and asserting its rights in the event of a dispute or litigation.
- Answering and complying with mandatory request by a public authority. The legal basis for this processing is the Company’s legal obligation to comply with the law, where applicable.
Part 3. Retention period of your personal data
The Company will retain your personal data for no longer than it is necessary for the purpose for which personal data are processed. In particular, the Company will retain personal data for the following limited periods of time:
- For the provision of the products or services you have purchased: we will retain your personal data for the duration of the agreement you entered with the Company and, after this term, for the duration of the applicable statute of limitations.
- For invoice record-keeping: for [insert the legal retention period for invoice record-keeping];
- For training and improving our products and related software (including the Wybot M2): for the duration of your consent and no longer than 3 years after obtaining your consent.
- For pre-litigation and litigation purposes: for the duration of the amicable negotiations and throughout the legal proceedings.
Part 4. Recipients of your personal data
The Company will share and disclose your personal data as follows:
- Company’s duly authorized personnel in charge of the sales and contract management;
- Company’s duly authorized personnel in charge of invoicing and finance;
- Company’s technical team;
- Company’s subsidiaries;
- Third party service providers and processors;
- Competent authorities, such as public authorities, administrative and tax authorities.
If a personal information security incident has occurred, we will, in accordance with the requirements of the laws and regulations, promptly inform you of the basic circumstances and possible impact of the security incident, the measures we have taken or will take to dispose of it, you are free to prevent and mitigate risks, advice on remedies for you, etc. We will promptly notify you by email, letter, phone, push notification, etc. We will make announcements in a reasonable and effective manner when it is difficult to inform individual data subjects individually. We will also proactively report the disposition of personal information security incidents as required by regulatory authorities.
Part 5. International Data Transfers
The Company transfers your personal data to its hosting service provider which is located in the United States. Our hosting services provided has adhered to the EU-U.S. Data Privacy Framework.
Part 6. Your Privacy Rights
The Company informs you that you have the following privacy rights:
- right of access: you can obtain information about the data we hold about you and about the characteristics of the processing we carry out;
- right to rectification: you can ask us to modify or correct your data;
- right to erasure: you can ask us to delete your data in certain circumstances (please note that legal and regulatory provisions or legitimate reasons may require us to retain your data);
- right to restriction and objection: you may, in certain circumstances, ask us to restrict or object to the processing of your data (please note that we may continue to process your personal data if we have a legitimate reason to do so);
- right to portability of your data: when your data is processing on the basis of the performance of a contract, or on the basis of your consent, you have the right to request to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller;
- right to withdraw your consent when we process your data on such basis, without affecting the lawfulness of the processing before its withdrawal;
- right to file a complaint with the competent data protection authority;
- if you are located in France, the “post-mortem right”: you may provide us with general instructions for the processing of your personal data after death.
In addition, we have established a complaint reporting channel that you may use. Your requests and comments will be dealt with in a timely manner. If you are unable to exercise your rights as a subject of personal information through the operational settings provided in our products, you can make your request through the contact details provided in this Privacy Policy and we will provide feedback as required by law and regulations.
If you decide not to use any of our products or services, you may request to cancel your account. If we cancel your account, we will delete or anonymize your personal information, unless otherwise provided by law and regulations.
Part 7. How to Contact Us?
You can contact using the information below:
Wybotics Co., Ltd, having its registered office at No. 30. Zhongnan 4th Street, West Zone, TEDA, Tianjin, China, tel. +86 22 66550576, support@wybotopool.com