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FAQ & Troubleshooting
FAQ & Troubleshooting
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Cordless
WYBOT A1
WYBOT C1
WYBOT C1 Pro
WYBOT C2
WYBOT S2
WYBOT M1
Vision
WYBOT C2 Vision
WYBOT M2
Solar
WYBOT S2 Solar
WYBOT S2 Solar Vision
Skimmer
WYBOT F1
FAQ
Why does water appear inside the product packaging?
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Each unit undergoes meticulous underwater testing before packaging to ensure optimal performance upon delivery. Minor dampness or water stains on the machine are considered normal.
Why does the machine need time to recalibrate when it hits the edge or reverses?
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Because A1 briefly pauses to enhance edge cleaning power before resuming cleaning the pool floor.
What types of pools is WYBOT A1 suitable for?
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As described, it is best suited for flat surfaces/above-ground pools; it requires 2-10 mins to escape when encountering wrinkles or drains less than 0.2 inches in size.
What should be noted when selecting the cleaning cycle?
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It's important to ensure that the A1 is fully charged before selecting the cycle.
Why won’t the machine charge?
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Before charging, ensure the device is turned off to prevent charging issues, and check for any water in the charging port, as dampness may lead to charging failure or port corrosion.
Manuals & Downloads
Support Video
FAQ
How do I install the robot's floating block attachment?
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Please follow the installation steps shown in the video：WYBOT C1 (Click here) For tiled surfaces, we recommend using float blocks.
Why does water appear inside the product packaging?
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Each unit undergoes meticulous underwater testing before packaging to ensure optimal performance upon delivery. Minor dampness or water stains on the machine are considered normal.
Why won’t the machine charge?
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Before charging, ensure the device is turned off to prevent charging issues, and check for any water in the charging port, as dampness may lead to charging failure or port corrosion.
Why can't the machine climb smooth walls?
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1.Please charge the battery immediately upon receiving the robotic pool cleaner.Please note that the machine needs to be fully charged before initial use.The indicator light is red when charging, and green when charging is complete. 2.Before charging, dry the charging pins with a dry towel, and then proceed with the charging. 3.When this cleaner is not in use, please charge it every three months for battery maintenance.
Manuals & Downloads
FAQ
How do I install the robot's floating block attachment?
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Please follow the installation steps shown in the video: WYBOT C1 PRO(Click here) For tiled surfaces, we recommend using float blocks.
Why does water appear inside the product packaging?
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Each unit undergoes meticulous underwater testing before packaging to ensure optimal performance upon delivery. Minor dampness or water stains on the machine are considered normal.
What should I do if the robot does not climb the walls?
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Check for obstructions, ensure the surfaces are not too slippery, and refer to the troubleshooting section.
Is there a way to extend the battery life of the robot?
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Proper maintenance, such as regular cleaning of the filter basket and avoiding full discharge, can help extend battery life.
Manuals & Downloads
Support Video
FAQ
How do l use the WYBOT C2?
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For detailed instructions, please watch our operation guide videos: WYBOT C2 Operation Guide
Why is the machine l received wet? ls this a used product?
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Rest assured that we test every unit underwater before packaging to ensure it works properly before delivery. Therefore, it is normal for the machine to be slightly damp or have water stains.
Manuals & Downloads
FAQ
Why does water appear inside the product packaging?
+
Each unit undergoes meticulous underwater testing before packaging to ensure optimal performance upon delivery. Minor dampness or water stains on the machine are considered normal.
How do I install the robot's floating block attachment?
+
Please follow the installation steps shown in the video: WYBOT S2 (Click here)
Why won’t the machine charge?
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Before charging, ensure the device is turned off to prevent charging issues, and check for any water in the charging port, as dampness may lead to charging failure or port corrosion.
Why can't the machine climb smooth walls?
+
1.Please charge the battery immediately upon receiving the robotic pool cleaner.Please note that the machine needs to be fully charged before initial use.The indicator light is red when charging, and green when charging is complete. 2.Before charging, dry the charging pins with a dry towel, and then proceed with the charging. 3.When this cleaner is not in use, please charge it every three months for battery maintenance.
Manuals & Downloads
Support Video
FAQ
How do I use the WYBOT M1?
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For detailed instructions, please watch our operation guide videos: WYBOT M1 Operation Guide
Manuals & Downloads
Support Video
FAQ
How do I use the C2 Vision?
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For detailed instructions, please watch our operation guide videos: WYBOT C2 Vision Operation Guide
Why is the machine l received wet? ls this a used product?
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Rest assured that we test every unit underwater before packaging to ensure it works properly before delivery. Therefore, it is normal for the machine to be slightly damp or have water stains.
Manuals & Downloads
Support Video
FAQ
How do I use the WYBOT M2?
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For detailed instructions, please watch our operation guide videos: WYBOT M2 Operation Guide
Why is the machine l received wet? ls this a used product?
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Rest assured that we test every unit underwater before packaging to ensure it works properly before delivery. Therefore, it is normal for the machine to be slightly damp or have water stains.
Manuals & Downloads
Support Video
FAQ
How do I use the S2 Solar?
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For detailed instructions, please watch our operation guide videos: WYBOT S2 Solar Operation Guide
Why is the machine l received wet? ls this a used product?
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Rest assured that we test every unit underwater before packaging to ensure it works properly before delivery. Therefore, it is normal for the machine to be slightly damp or have water stains.
What should I do if the product is not performing as expected?
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We strongly recommend updating both the robot and dock to the latest firmware. We continuously optimize the user experience, and updating to the latest version will ensure optimal performance. Best solution: 1. Check the current version in "About Device" in the APP 2. Enable automatic updates in the APP 3. Remove the robot from water and charge it using the AC adapter. Ensure the charging location has WiFi coverage (must match the WiFi information configured on the dock). During charging, the robot will automatically check and update firmware, taking approximately 30 minutes for the entire process. Latest version numbers: DS20 (Dock): 2.2.17 S2S (Robot): 1.7.6
How should I use the robot in different cleaning scenarios?
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For heavily soiled pools (such as the first cleaning in spring), relying on the solar-powered dock to charge the robot may not provide enough energy for frequent cleaning. In these cases, use the AC adapter to charge the robot. For routine maintenance, adjust the scheduled cleaning intervals based on how much sunlight reaches your dock. If your dock's location receives limited sunlight, schedule cleanings every 2 days or less frequently.
What is the best installation location for the charging dock?
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Please refer to the page below. Dock Installation
Manuals & Downloads
Support Video
FAQ
How do I use the S2 Solar Vision?
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For detailed instructions, please watch our operation guide videos: WYBOT S2 Solar Vision Operation Guide
Why is the machine l received wet? ls this a used product?
+
Rest assured that we test every unit underwater before packaging to ensure it works properly before delivery. Therefore, it is normal for the machine to be slightly damp or have water stains.
What should I do if the product is not performing as expected?
+
We strongly recommend updating both the robot and dock to the latest firmware. We continuously optimize the user experience, and updating to the latest version will ensure optimal performance. Best solution: 1. Check the current version in "About Device" in the APP 2. Enable automatic updates in the APP 3.Remove the robot from water and charge it using the AC adapter. Ensure the charging location has WiFi coverage (must match the WiFi information configured on the dock). During charging, the robot will automatically check and update firmware, taking approximately 30 minutes for the entire process. Latest version numbers: DS20 (Dock): 2.2.17 S2S (Robot): 1.7.6
How should I use the robot in different cleaning scenarios?
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For heavily soiled pools (such as the first cleaning in spring), relying on the solar-powered dock to charge the robot may not provide enough energy for frequent cleaning. In these cases, use the AC adapter to charge the robot. For routine maintenance, adjust the scheduled cleaning intervals based on how much sunlight reaches your dock. If your dock's location receives limited sunlight, schedule cleanings every 2 days or less frequently.
What is the best installation location for the charging dock?
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Please refer to the page below. Dock Installation
Support Video
FAQ
How do I use the WYBOT F1?
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For detailed instructions, please watch our operation guide videos: WYBOT F1 Operation Guide
How is it solar powered?
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The unit needs to be placed in the pool/water for it to be solar-powered whether it powered off or powered on.
Does it include a DC charger?
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No, it is sold separately and can be purchased as an option if needed.
Can it be used indoors?
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It is recommended that a charger for indoor swimming pools be purchased and a DC adapter used to charge.
Manuals & Downloads